Can equipment be customized?
|
| Yes, ETS can customize virtually any piece of equipment manufactured. Approximately 15% of the equipment sold is modified in some way to meet a customer’s specific requirement.
|
^ Top
|
Can ETS provide training for non-ETS manufactured equipment?
|
| Yes, ETS can provide training on the wide range of electrostatic measuring and test equipment as a complement to our standard services.
|
^ Top
|
Does ETS make demo/evaluation equipment available?
|
| Yes, ETS has a wide variety of demo equipment available for US customers to evaluate. This equipment is available in limited quantity and is available on a first-come-first-serve basis. To reserve an item for evaluation, ETS requires the following: A “No Charge” Purchase Order listing the equipment to be evaluated, a defined evaluation period (one or two weeks), shipping & billing addresses, phone and fax numbers, and a statement that the company accepts responsibility for the equipment and will return the equipment at the end of the agreed upon evaluation prepaid and in good condition, insured for the full amount. The customer will be liable for the full cost of equipment (which will be invoiced) if not returned as specified.
|
^ Top
|
Does ETS manufacture products for other companies?
|
| ETS designs and manufactures equipment and sub-assemblies on an OEM basis.
|
^ Top
|
Does ETS manufacture the equipment that it sells?
|
| ETS manufactures approximately 95% of its products. A few non-ETS items are offered to round out the product line. Design, manufacture and sales are all handled out of our factory in Glenside, Pennsylvania.
|
^ Top
|
Does ETS offer any renewable ESD products such as mats, bags, wriststraps, floor coatings, etc.?
|
| No, ETS only offers Electrostatic Test Equipment, Environmental Control Equipment, ESD Testing and Consulting Services.
|
^ Top
|
Does ETS provide training on the use of equipment purchased?
|
| Yes. Along with providing an Operating Manual for each product, ETS also provides unlimited phone support. For a fee, ETS can provide a technician, engineer or consultant to train staff on the proper use of equipment and implementation of testing procedures. Fee based training is typically used when a company is entering a new field or finds it necessary to bring a group or facility up to speed in a short period of time. Training can be provided at ETS or at the customer’s facility.
|
^ Top
|
Does ETS sell outside of the United States?
|
| Yes, ETS products are sold worldwide. Equipment is typically purchased directly through ETS or from one of our authorized distributors. Please contact the International Sales Department for additional information.
|
^ Top
|
What determines the pricing structure of ETS products?
|
| There are several reasons. First, ETS designs and manufactures all products in the United States. We also manufacture specialty equipment that no one else is willing to provide due to the limited market. ETS has also made a conscious decision to stay away from offering low cost “toys” and have instead concentrated on markets that require precision, accurate instrumentation. We have always worked under the adage “you get what you pay for”.
|
^ Top
|
Why are different results being obtained from our customer who is using the same equipment?
|
| History has shown that approximately 80% of all measurement variations are due to PROCEDURAL DIFFERENCES. Something has changed or a procedure is being performed in a different manner. When addressing these questions, ETS policy is to first send out the appropriate form (Resistance, Decay, etc.) and have the parties answer some basic questions. This information is then compared and any obvious differences are noted. Factors such as the relative humidity level, conditioning time, age of samples, migration of the antistatic agent, additive type, test voltage, cutoff level, equipment used, data analysis and technical expertise can all contribute to differences. Material formulation may contribute to some erroneous readings and on rare occasions, equipment problems are involved. Many ESD materials change over time and with humidity. This dynamic characteristic may make it difficult to obtain similar results when taken at different times. The majority of ETS test equipment is supplied with a system check module or test fixture which is used to verify the functioning and accuracy of ETS equipment before testing begins and at different locations.
|
^ Top
|
